Forgot Password

Have you ever forgotten your password and do not know who to call to have it reset? With Forgot Password, you can reset your own password without having to make any phone calls requesting to have it reset.

If a TechDoc User account is assigned to a remote Authenticator, the Forgot Password feature will not be available. In this case, the User must go to the remote authentication server to reset their password.

A valid username and the correct answer to the security question is all you need. If properly entered, the system will generate a new random password and email it to the email address stored in the system for the specified User. One email is sent to the User stating that their account has been reset and a second separate email is sent with the new password. Once you receive the emails, you will be able to log in and change your password.

• A valid username must be given.
• The correct answer to the security question must be given.
• The disable flag on the User account cannot be set to Yes.
• The User account cannot be expired.
• The AllowForgotPassword System Property must be set to Yes.
• The User cannot be assigned to a remote Authenticator. The Forgot Password feature is not available and the User will need to go to the remote authentication server to reset their password.

1. Enter your username in the Username box.
2. Enter your security answer in the Security Answer box. This is a required field. The maximum length of this field is 32 characters. The security answer is not case sensitive.
3. Click the Cancel button to cancel the command, or click the OK button to reset password.

If you have forgotten your username and/or security answer or receive one of the following error messages, contact your local help desk or Document Administrator. For contact information, click the Support link.

• The correct answer to the security question must be given.
• The specified username can only be reset by contacting the document administrator for this system.
• The Forgot Password feature is not allowed on this User because the account has expired.
• The Forgot Password feature is not allowed on this User because the account has been disabled.
• The Forgot Password feature is not allowed on this User because the account is a guest account.

Forgot Password Help Step 2:

A new password has been generated and sent to the email address for this specific User. Once you receive the email, follow the directions to access this system. If you need further assistance, contact your local help desk or Document Administrator. For contact information, click the Support link.

Notes:

• The User's password is set to a randomly generated password according to the System Property settings for passwords.
• The User's disabled flag is set to No.
• The User's login failure count is set to zero.
• One email is sent to the User stating that their account has been reset and a second separate email is sent with the new password.
• A history record will be generated for modification of User.